This includes planning, acceptance, emotional support, behavioral disengagement, and denial. This conclusion is supported by The Brief COPE framework that measures behaviors and cognitive activities one might engage in to cope with stress. Whereas individuals with a more negative stress mindset approach a stressful situation with motivation to withdraw and avoid potential negative consequences.ĭeveloping workplace stress-coping mechanisms have the potential of alleviating organizational withdrawal behaviors such as turnover, lateness, and absenteeism. Fundamentally, individuals with a more positive stress mindset consider stressful situations at work as an opportunity to achieve enhancing outcomes. With diverse backgrounds and experiences, managers differ in how they approach stressful situations depending on their experience and mindset. In most service industries, mainly gaming and hospitality, managerial stress may also come from working long hours, including weekends and holidays, dealing with internal conflicts, low pay, status, and promotability (upward mobility). The graph above demonstrates the most reported stressors and their outcomes on the well-being of managers. Managers may even resort to “intentional forgetting” approach as a method to “escape” dealing with challenging emotional situations at work and suppressing unpleasant feelings and thoughts.Īrguably, managers in gaming (and hospitality) may experience greater stress and career interference with their personal lives when compared with managers in other industries. This conclusion is compounded by the labor-intensive nature of the gaming and hospitality sectors.įield observations validate that when stress levels are uncontrollable in the workplace, managers tend to build organizational habits that are mainly focused on behavioral patterns that reduce productivity, enhance conflict, and lead to withdrawal behaviors. The more staff a manager oversaw, the more stressed he/she felt at work. Furthermore, it can be argued that managerial stress in casinos may lead to reduced job satisfaction, lower organizational engagement, and burnout.Īnother indicator of managerial stress is the size of the teams managed. Organizational behavior research concludes that stress in the workplace is the cause of both physical (headaches, stomach problems, and even heart attacks) and mental (social anxiety and depression) dysfunctions. The significance of workplace stress likely means managers in the gaming industry have lower quality of life and are often in work situations that place unusual strain on them, that eventually affect their well-being and emotional health. Most of management staff spend a considerable fraction of their lifetime at the workplace, and what happens there trickles down into the rest of their lives. Therefore, the importance of a sense of well-being in the work setting should not be taken lightly. The results suggest that managers’ health care costs could be high in concert with stress being high. These requirements raise important concerns for gaming organizations. Management is constantly pushed to meet deadlines and monitor operational expenses while engaging frontline teams. Managers in gaming have been reminded, in theory, that “stress is a formidable threat to their success” – when stress gets out of control, the brain and performance suffer.

This means that managers are required to work longer hours, worry about staffing levels during other shifts, and maintain service standards. Managers reported stress when their departments are experiencing staff shortage (either as a result of voluntary or involuntary employee separations). Compared to line employees, managers may experience more work-related stressors because of their higher levels of operational, financial, and legal responsibilities. The stress levels of management in casinos appear to be particularly critical. Managers in the gaming industry face different types of stressors, such as organizational structure, deadlines, demanding guests, and/or an unreliable workforce. Despite the relative lack of practitioner research regarding the impact of managerial stress in casinos, the informal outreach across casino properties reveals that most casinos share similar concerns about the level of stress that managers express when working in gaming operations.ĭue to the demanding nature of the industry, working in a casino setting impacts the stress level and well-being of management staff. Workplace stress has become an important topic in research because of its crucial significance to gaming employees and organizations.

Dragon express tulsa